The Basics of Video Banking

Video banking is a service that has emerged in the banking industry and can provide customers with a great deal of convenience. There are many different types of video banking systems that are currently being used by banks across the world. Here are the basics of video banking.

Video banking is a type of banking that is done over a video feed. The banking customer will have access to a video screen that provides a live feed of a bank employee. The customer and the bank employee will be able to communicate over the video feed because there is also an audio feed. Essentially, this is just like doing business in person except that it is done over a video conference. Many services can be provided through video banking, and it enables banks to increase their reach in the marketplace.

At the Branch

One of the most basic forms of video banking occurs at an actual bank branch. Many times, banks will set up video monitors at drive-through locations so that the tellers can speak to the customers. Then customers will be able to drive up to a station and perform various bank services. Through the video monitor, the teller can talk to the customer and help her with any issues that she may have. 

Alternate Locations

Another benefit of video banking is that banks can provide banking services at alternative locations. This allows bank customers to gain access to bank services without actually having to visit a physical bank. For example, banks can set up these video banking centers in a grocery store, at a gas station or at some other type of retail outlet. Customers can then utilize the video system to talk to a live bank employee over the video feed. This will allow the bank to use fewer employees and access multiple locations at once.

Extra Hours

Another benefit of this type of system is that individuals can gain access to banking services at hours that a bank would not normally be open. For example, a bank could have one or two employees available 24 hours a day. Individuals could then go to video banking centers at various locations to talk to these employees. This provides extra hours of coverage for the bank and increases the opportunities that it has to interact with customers.

Services

Video banking systems can provide a number of services that one would expect at a normal banking facility. For example, you can deposit cash or checks into your bank account with this system. Many of these systems implement a scanner that will allow you to scan an image of a check and have it deposited into your account. You can also make cash withdrawals at most video banking centers. Many video banking centers also allow you to make transfers from one account to another.


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