A bank branch manager plays a significant role in the success of the bank branch and also contributes to the overall success of the commercial bank associated with the branch. Most bank branches these days offer multiple services. The standard checking and savings accounts are actually only a small portion of the services most banks offer. Services range from mortgages to credit cards to insurance and investment products.
Bank managers are professionals who either have a business education and some banking experience or have worked their way up through the bank and have an in-depth understanding of the bank and its services. In addition to hiring and firing responsibilities for the branch, most bank managers also have fiduciary responsibility, meaning they can be responsible for the money coming in and out of the bank. Typical bank manager duties include:
- Hiring and supervising employees and providing ongoing training
- Creating marketing opportunities to continually increase the bank branch's customer base
- Acting as a liaison to the bank's corporate leaders
- Resolving issues with customers, ledger balances, and discrepancies
The average bank manager salary is $50,000-$75,000 plus benefits, which may include health insurance, vacation and sick pay, free banking services, and many others. In order to become a bank manager, you most likely will be required to have banking experience at the branch level. Most bank managers have worked in other positions within the branch before becoming a manager.
Depending on the bank, the bank manager may have to become a licensed securities and insurance broker in order to sell the product lines carried by the bank. These licenses are earned through taking classes and learning the rules about how to sell insurance, commodities, and other investment products and maintaining up to date knowledge of the industry.
A bank manager resume would likely be intensively customer service oriented, with a lot of experience working directly with the public. Since the manager of a branch bank is often responsible for a vault filled with large sums of money, it is not possible for people who have been convicted of felonies to have these kinds of jobs.
Being a bank manager can be a rewarding career. Bank managers work directly with the public but also act as a mentor to the people in their employ. It is the bank manager's responsibility to set the professional tone of the bank, to develop a relationship with the community the bank branch is in, and to be involved in community events representing the bank.
There are high demands placed on bank managers. People who thrive in the industry often have great sales skills and love meeting the challenge of sales targets, finding innovative ways to attract customers and build business. While banks used to be open only Monday through Friday, as competition has increased, most banks offer extended hours as well as being open on Saturday. While the manager will most likely have a good, reliable staff to help cover the shifts, it would fall to the manager to cover for sick employees or staff shortages in order to keep the bank's service at the high levels customers expect them to be at.