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Bank corporate governance is the responsibility of the board of directors, which establishes the corporate governance guidelines and policies that all of the bank’s employees must follow. The clients who understand those policies can hold their banks accountable and ensure that they are treated fairly
Finding Corporate Guidance Guidelines
Most banks have their corporate guidelines posted somewhere on their website. However, they are usually found in the depths of the website’s structure, which can be quite labyrinthine and confusing. The clients can find the guidelines by:
- looking it up on the Internet – typing in the name of the bank along with the words “corporate governance guidelines” into a search engine usually bring up the bank’s website’s corporate governance section. The guidelines can be found there, usually as a PDF file.
- looking it up on the site map – if the Internet search does not yield results, go to the bank’s homepage and click on the “site map” option found at the bottom of the website, next to privacy and security policies. It will bring up the complete listing of all pages in the website, including the corporate governance section.
If the client has a reason to think that the bank is engaging in something illegal, he or she should check the guidelines. If the guidelines confirm the client’s suspicions, he or she should bring it up to the head of the relevant bank branch. Bring the copy of the page with the passage in question, highlighting the relevant paragraph. If the complaint is not addressed, the client can file it with Better Business Bureau. He or she can also consult a lawyer, preferably one with understanding in corporate law.
