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Problems with your internet banking login are commonplace these days. As technology becomes more sophisticated, even minor changes can trigger problems. Forgotten passwords are the most common type of error. Many companies use case sensitive passwords, which make it even more difficult to keep track of login and passwords.
Logging In
When your login fails, the next thing to do is to click the retrieve password link. Attempting to login too many times with the wrong information will lock your account. Be prepared to answer a few personal questions to verify your identity. Again, any incorrect responses, will lock your account. Try to keep in mind that though the safeguards may be inconvenient, they were put in place to protect you.
When the Account is Locked
When your account gets locked, you must call the bank's customer service representatives. Again, you will be asked several question to establish your identity. Typically, the bank representative will be able to unlock your account or help lead you in the right direction to gain access.
Common Internet Banking Login Problems
